General
Q: I occassionally get an error message when running your program?
- The first place to look is to find out what other programs are running in the backgound when you receive the error message. If there are many applications running in the background (such as FileFind, schedulers, and other apps) your system may not have the internal system resources (not the same as memory or disk space) to run another program. Windows has a limited amount of internal resources. If you run too many programs at the same time, these resources can become critically low and cause error messages or crashes. Try rebooting, then shutting down some of these programs, to see if the error recurs. If so, please contact our Tech Support department and describe the conditions under which you experience the error.
Q: How do I remove a trial version of one of your products from my system?
- For Windows 9x and NT 4 users, simply run Windows' Control Panel and select "Add/Remove Programs," select the program from the "Install/Uninstall" tab, and click on the Add/Remove button. If you have deleted or moved the files from where they were originally installed, you may get an error message. In this case, you should use your file manager to manually delete the program's files and remove any shortcuts.
If you are using SecurDesk! or SecurDesk! LV, and have configured it as your Windows interface, you should use the Windows uninstall procedure described. If this does not work, due to files being moved or deleted, then you should use Windows NOTEPAD.EXE (or another ASCII/ANSI text editor) to edit the SYSTEM.INI file within your C:\WINDOWS directory. Change the line near the top of the file which reads "shell=C:\SECURDSK\SECURDSK.EXE" to read "shell=EXPLORER.EXE" then save the file and reboot your system prior to removing SecurDesk!'s files and shortcuts.
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